Airport Information

Dublin Airport 

Dublin Airport provide Important Flyer wristbands or lanyards for children with autism travelling through Dublin Airport. It can be shown to any staff member if assistance is required at security, passport control or any area where there may be queues or crowds. You should apply for the lanyard well in advance of travelling and you will need to provide confirmation of a diagnosis of autism.

For information on applying for a lanyard you may contact the Customer Experience Department in Dublin Airport on + 353 1 8144717 / + 353 1 8144695. Dublin Airport have useful visual guides for both terminals available to download.

Visusl Guide Terminal 1

Visual Guide Terminal 2


Cork Airport

Cork Airport can provide assistance at any stage of your journey through the airport. If you require assistance, you may contact DAA Personnel on 021 4313131.

They also have a visual guide available to download and useful advice on their website.

Cork Airport Visual Guide

 


Belfast Airport

An autism awareness lanyard is available to assist with your journey through Belfast Airport. It can be collected on the day of travel from Special Assistance Desk on production of your boarding pass. With the lanyard, you can approach security using the left hand Priority Security lane. Security staff at the boarding pass scanners will then direct you into a Special Assistance Lane from that point.

Belfast Airport have guides available to download. If you have any further queries you may contact the airport at autism@bfs.aero

Belfast Airport Autism Guide Children

Belfast Airport Autism Guide Adults

Belfast Airport Travel Calendar

Belfast Airport Countdown Timer

 

Shannon Airport

Shannon Airport were the first airport in Europe to open a sensory room in their Departure Lounge. This sensory room provides a calming quiet space for individuals to avail of. Shannon Airport have introduced pre-arranged tours for passengers so they can familiarise themselves with the process of travelling through the airport before their flight.

They have created an awareness programme for people with special needs to help them understand the process of getting through the Airport as quickly and as smoothly as possible and introduced Baseball Caps and Wristbands. They have also produced a leaflet and videos to explain your journey through the Airport. For more information about Shannon Airport’s assistance programme you may contact the airport.

 +353 061 712000

askpa@shannonairport.ie

dam@shannonairport.ie

Shannon Airport Guide

Shannon Airport Interactive Guide

 

 


 

Liverpool Airport

Liverpool Airport provide a guide which you can download showing what to expect when you arrive at the airport. They can also provide an Autism Awareness Voucher to assist you through Security either independently or with help from Special Assistance service providers. You may contact the airport for further information.
customerservices@liverpoolairport.com

Liverpool Airport Guide

 

Manchester Airport

Manchester Airport offer a special lanyard to wear on your journey through the airport. This will identify to specially trained staff someone who may need additional support or understanding. This lanyard permits access to the family and priority lanes at security as well as the use of special assistance lanes at the UK Border on arrival in to Manchester Airport.

Lanyards can be collected at the Assistance Reception areas which are available within the Check-in halls in Terminal 1 A and B, Terminal 2 and Terminal 3.

Customer Contact Centre

2nd Floor, Olympic House

Manchester Airport

M90 1Qll

 


Gatwick Airport

Gatwick Airport have opened a new sensory room. The sensory room is free to use, accessible for wheelchairs and availability is on a first come, first served basis to passengers departing from the North Terminal. To use our sensory room before your flight, visit the special assistance reception in the departure lounge to reserve a 45 minute session. Gatwick Airport can provide special lanyards to wear on your journey through the airport. Staff will recognise it and understand that you may need a little extra help or time. To pick up a lanyard at Gatwick go to one the Assistance Reception areas. You will be provided with a lanyard, even if you haven’t previously requested one. For further information contact the airport.

HiddenDisability@gatwickairport.com


Heathrow Airport

Heathrow Airport provide Sunflower Lanyards for anyone with a disability and extra assistance if you require it for your journey through the airport. To allow time for processing lanyards, you must contact the airport in advance of your including your travel details and postal address. Lanyards can also be collected at the Assistance Desks in Terminal 2, 3, 4 and 5.Lanyards may also be collected upon arrival at Immigration when arriving at the airport.

special_assistance@heathrow.com

Heathrow Airport Autism Guide

 


London Stansted Airport

London Stansted Airport have created a Special Flyer Autism Awareness Scheme. It entitles the person needing special assistance, and up to three members of their immediate family, access to the FastTrack lanes free of charge. This is to try and reduce waiting and queueing times going through security and passport control as these areas can get very busy. There is also a Special Flyer Wristband, which will identify to staff someone who may need additional support. To pick up a wristband at London Stansted Airport, go to the Information Desk located in the International Arrivals or the assistance desk in Zone A. London Stansted also have a Sunflower Lanyard available for anyone with a disability who would like extra support. These can be collected at the information desk.

Customer Relations Team, Enterprise House, Stansted Airport, Essex, CM24 1QW

 

Newcastle Airport

Hidden disability lanyards are now available in Newcastle Airport for individuals who need a little more time or assistance while traveling through the terminal. The lanyard discretely lets staff know that someone might need additional support getting through our airport. The Lanyards are available free of charge from the Airport Duty Managers desk or from the Passenger Assistance desk on the main terminal concourse. Families traveling with family members who have autism will be given access to the security Fast Track facility. To use Fast Track download and complete the autism passport and bring it with you on the day of travel. After arrival at the airport, go to the PRM assistance desk and a member of staff will validate the Autism Passport. You must show the Autism Passport to staff at the security boarding card check point. There are quieter areas which passengers with autism and their families may use.

Newcastle Airport Autism Passport

Newcastle Airport Travel Advice

Newcastle Airport Visual Guide

Newcastle Airport My Travel Book


Edinburgh Airport

Edinburgh Airport have developed a Social Story available to download to help children and their families prepare for the airport experience. The airport offers an Additional Needs service to passengers with autism or complex additional needs. A visit can arranged to Edinburgh Airport prior to travel if you wish to familiarise with the sights and sounds of the airport environment. The team can meet you on arrival to the airport to help with check-in and security, and can liaise with the airline about flight boarding. They can also meet you from your return flight to ensure a smooth transit through immigration. If you would like to use this service you complete the booking form and return it no later than 72 hours before your date of travel. A Lanyard or pin to make the staff aware of hidden disabilities is available at the airport allowing staff to tailor their approach. You may use the lanyards or pins whether or not you have requested assistance. The Lanyards can be ordered through post or collected at the Special Assistance Reception. To organise a visit, request a lanyard or use the additional needs services contact additionalneeds@edinburghairport.com.

Edinburgh Airport Social Story

Additional Needs Booking Form


Aberdeen Airport

The Special Assistance desk is located inside the main terminal building. Any passengers with additional needs requiring assistance should report to the desk either prior to check in or afterwards. Aberdeen Airport can arrange a visit to the airport prior to travelling to familiarise with the airport surroundings. This can be booked by contacting the airport at abzadm@aiairport.com.


Glasgow

Glasgow Airport offer a pre visit service during quieter times to familiarize yourself with the airport prior to travel. To book this service contact GLA.PRM@ocs.co.uk. The airport can provide passengers with a lanyard which will identify the passenger to staff as requiring additional support. These can be obtained at the Assistance Desk in the main check in area on the ground level. The airport also have a visual guide available for passengers.